VENDLOX TERMS OF SERVICE

Effective Date: September 17, 2026

Welcome to Vendlox.

These Terms of Service (“Terms”) govern your access to and use of the Vendlox website, applications, software, online stores, merchant tools, payment integrations, APIs, and related services (collectively, the “Services”).

By creating an account, accessing, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Services.

These Terms form an agreement between you and the operators of Vendlox (“Vendlox,” “we,” “us,” or “our”).

If you use Vendlox on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms, and “you” includes that organization.

1. What Vendlox Provides

Vendlox is an e-commerce technology platform that provides tools for businesses and individuals to create, launch, customize, and operate online stores.

Depending on your plan and available features, the Services may include:

online storefront creation and hosting;
product and inventory management;
order and customer management;
payment integrations;
shipping and delivery configuration;
discounts and promotional tools;
analytics and business tools;
marketing tools;
custom domains and Vendlox subdomains;
APIs and integrations;
store administration tools;
educational and support resources; and
other features that Vendlox may introduce from time to time.

Vendlox provides technology and infrastructure. Vendlox is not the seller of products or services offered through stores created by merchants.

Each merchant is responsible for operating its own business and complying with laws and regulations applicable to that business.

2. Eligibility

You must be legally capable of entering into a binding agreement to use the Services.

You may not use Vendlox if:

you are prohibited from using online services under applicable law;
your account has previously been suspended or terminated by Vendlox for serious violations of these Terms; or
you are using the Services for unlawful purposes.

If you use Vendlox on behalf of a company, organization, or other business, you confirm that you have authority to act on its behalf.

3. Your Account

You may need to create an account to access certain features.

You agree to:

provide accurate and current information;
keep your account information updated;
maintain the confidentiality of your login credentials;
use reasonable security measures to protect your account;
promptly notify Vendlox of unauthorized access; and
accept responsibility for activity conducted through your account.

You are responsible for actions performed through your account unless you can demonstrate that they resulted from unauthorized access not caused by your failure to maintain account security.

Vendlox may require additional verification for security, fraud prevention, payment processing, domain services, or other legitimate platform purposes.

4. Merchant Responsibilities

If you operate a store using Vendlox, you are solely responsible for your store and business.

This includes responsibility for:

products and services you offer;
product descriptions and claims;
prices;
taxes;
invoices and receipts;
inventory;
shipping and fulfilment;
delivery;
returns and refunds;
customer service;
promotions and advertising;
compliance with applicable laws;
your store's policies and disclosures;
customer data collected through your store; and
resolving disputes with your customers.

Vendlox does not become the merchant, seller, manufacturer, distributor, or supplier of products offered through your store merely because you use the Services.

5. Your Store Policies

If you operate a store, you are responsible for providing customers with policies and information appropriate to your business, which may include:

terms and conditions;
privacy policy;
refund and return policy;
shipping policy;
contact information; and
other disclosures required by applicable law.

You are responsible for ensuring that these policies accurately describe your business practices.

6. Acceptable Use

You may use Vendlox only for lawful and legitimate purposes.

You must not use the Services to:

violate applicable laws or regulations;
commit fraud or facilitate fraudulent transactions;
impersonate another person or business;
operate phishing or scam websites;
distribute malware or malicious software;
conduct unauthorized security testing or attacks;
infringe copyrights, trademarks, patents, trade secrets, privacy rights, or other intellectual property rights;
sell stolen or counterfeit goods;
facilitate money laundering or other financial crimes;
exploit or harm minors;
distribute illegal or harmful content;
operate deceptive schemes;
manipulate reviews or transactions fraudulently;
send unauthorized spam or abusive communications;
interfere with the operation or security of Vendlox;
attempt to bypass platform security or access controls;
scrape or systematically extract platform data without authorization;
abuse APIs, infrastructure, storage, messaging, or other platform resources; or
use Vendlox in any manner that could reasonably harm Vendlox, its users, customers, partners, or infrastructure.

Vendlox may restrict categories of goods, services, content, or activities where necessary for security, payment-provider requirements, infrastructure protection, legal compliance, or platform policy.

7. Payment Processing

Vendlox may allow merchants to connect third-party payment providers.

Payment services may be provided directly by third-party providers and are subject to those providers' own terms and policies.

You acknowledge that:

Vendlox does not control third-party payment providers;
payment approval is not guaranteed;
settlement timing may vary;
payment providers may impose fees, restrictions, verification requirements, reserves, or account limitations;
chargebacks and payment disputes may be handled by the relevant payment provider; and
you are responsible for maintaining your payment-provider account and complying with its requirements.

You are responsible for ensuring that your payment configuration is accurate.

8. Subscription Plans and Fees

Some Vendlox Services may require a paid subscription.

Subscription prices, billing periods, included features, limits, and usage charges will be displayed before purchase or otherwise made available to you.

Depending on the plan:

subscriptions may renew automatically;
charges may be made at the beginning of each billing period;
taxes or third-party charges may apply;
exceeding usage limits may result in additional charges or service restrictions; and
pricing may change in the future with reasonable notice.

You authorize Vendlox or its applicable payment provider to charge the payment method associated with your subscription.

9. Failed Payments

If a payment fails, Vendlox may attempt to process the payment again or request that you provide another payment method.

If an outstanding amount remains unpaid, Vendlox may restrict or suspend paid features, subject to applicable law and any applicable grace period.

You remain responsible for amounts properly incurred before cancellation or suspension.

10. Cancellation and Refunds

You may cancel your subscription according to the cancellation process provided within Vendlox.

Unless otherwise stated at the time of purchase:

cancellation stops future renewal charges;
cancellation does not automatically refund previously paid amounts;
fees already incurred may remain payable; and
third-party purchases, such as domain registrations or third-party service charges, may have separate refund rules.

Any promotional or introductory offer may have additional conditions disclosed at the time of purchase.

Vendlox Refund & Cancellation Policy may provide additional details and forms part of these Terms.

11. Domains

Vendlox may provide domain-related services, including Vendlox subdomains and custom-domain connections.

Domain registrations or transfers may be subject to third-party registrar terms.

You are responsible for:

providing accurate domain information;
maintaining ownership or authorization over domains you connect;
maintaining required DNS records;
renewing domains where applicable; and
complying with applicable domain-registration policies.

Vendlox does not guarantee that a particular domain will be available.

12. Your Content

You retain ownership of content that you upload or submit to Vendlox, including:

product information;
images;
videos;
logos;
branding;
descriptions;
store content; and
other materials you provide.

You grant Vendlox a limited, worldwide, non-exclusive license to host, store, reproduce, transmit, display, and process that content only as reasonably necessary to provide, maintain, secure, and improve the Services.

You represent that you have the rights necessary to provide the content and that your content does not violate applicable law or the rights of others.

13. Vendlox Intellectual Property

The Services and all associated technology, software, designs, interfaces, trademarks, logos, documentation, and other materials provided by Vendlox remain the property of Vendlox or its licensors.

Except as expressly permitted by these Terms, you may not:

copy or reproduce the Services;
reverse engineer or attempt to derive source code;
modify or create derivative works of the platform;
resell or redistribute the Services outside permitted functionality;
remove proprietary notices;
use Vendlox trademarks without permission; or
access the Services for the purpose of developing a competing service using unauthorized means.

14. Third-Party Services

Vendlox may integrate with third-party services, including payment processors, analytics providers, email providers, SMS providers, storage providers, domain providers, and other integrations.

Third-party services are governed by their respective terms and privacy policies.

Vendlox is not responsible for the independent operation, availability, security, or policies of third-party services.

15. Platform Availability and Changes

We work to keep Vendlox available and reliable, but we do not guarantee that the Services will always be uninterrupted, error-free, or available.

Availability may be affected by:

maintenance;
infrastructure failures;
network problems;
security incidents;
third-party service failures;
payment-provider outages;
domain or DNS issues;
circumstances beyond our reasonable control; or
other technical limitations.

Vendlox may modify, add, remove, replace, or discontinue features from time to time.

Where a material change significantly affects paid functionality, we may provide reasonable notice where appropriate.

16. Suspension and Termination

Vendlox may suspend or terminate an account or store where reasonably necessary to:

enforce these Terms;
prevent fraud or abuse;
address security threats;
comply with law or legal requests;
protect Vendlox or other users;
address non-payment;
investigate serious violations; or
prevent harm to the platform or third parties.

Where appropriate and reasonably possible, Vendlox may provide notice and an opportunity to resolve the issue.

We may immediately restrict access where continued access presents a security, fraud, legal, or serious abuse risk.

17. Effect of Termination

When your account is terminated or cancelled:

your access to the Services may end;
your store may become unavailable;
active subscriptions may stop;
unpaid amounts may remain due;
third-party services may continue to have separate obligations; and
certain information may be retained where necessary for legal, security, financial, fraud-prevention, or legitimate business purposes.

Where technically and commercially appropriate, Vendlox may provide mechanisms for exporting eligible data before account deletion.

18. Data and Privacy

Your use of Vendlox is also subject to our Privacy Policy.

The Privacy Policy explains how Vendlox collects, uses, stores, and shares personal information.

If you operate a store, you may also process personal information belonging to your customers. You are responsible for having the appropriate legal basis and disclosures for your own processing activities.

Vendlox may process merchant and customer-related data as necessary to provide the Services.

19. Security

Vendlox uses reasonable technical and organizational safeguards intended to protect the Services and information processed through the platform.

However, no internet service or storage system can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security for your account, devices, credentials, API keys, domains, and connected third-party services.

20. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

Vendlox does not guarantee that:

your store will generate sales;
your business will be profitable;
you will obtain a particular level of traffic;
customers will purchase your products;
search engines will rank your store in a particular position;
payment providers will approve or process every transaction;
third-party services will remain available;
a domain will remain available; or
the Services will always operate without interruption or errors.

Vendlox does not provide legal, tax, accounting, financial, or professional advice through the platform.

You are responsible for obtaining professional advice appropriate to your business.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Vendlox and its operators, contributors, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of:

profits;
revenue;
business opportunities;
goodwill;
data;
customers; or
anticipated savings.

This includes losses arising from:

use or inability to use Vendlox;
third-party payment providers;
domain or DNS failures;
merchant/customer disputes;
unauthorized access;
third-party services; or
interruption of service.

To the extent permitted by applicable law, Vendlox's aggregate liability arising from the Services will be limited to the amount you paid to Vendlox for the Services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

22. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Vendlox and its operators, affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

your use of the Services;
your store or business;
products or services you sell;
your content;
your violation of these Terms;
your violation of applicable law; or
your infringement of another person's rights.

Vendlox may participate in the defense of a claim where appropriate.

23. Copyright and Intellectual Property Complaints

Vendlox respects intellectual property rights.

If you believe content hosted through Vendlox infringes your intellectual property rights, you may contact Vendlox through the designated legal/support contact.

We may investigate legitimate complaints and take appropriate action, including removing or restricting access to disputed content where appropriate.

Knowingly submitting false or misleading infringement claims may result in liability.

24. Communications

By creating an account, you agree that Vendlox may send communications necessary to provide and operate the Services, including:

account notices;
security alerts;
payment notifications;
service updates;
transactional emails;
support communications; and
important legal notices.

Marketing communications, where applicable, may include an unsubscribe mechanism.

25. Changes to These Terms

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Services, email, or another reasonable method.

The updated Terms will become effective on the stated effective date.

Your continued use of Vendlox after the effective date means you accept the updated Terms, to the extent permitted by law.

26. Governing Law and Disputes

Temporary startup provision

Because Vendlox is currently operated as a startup and its formal legal entity structure is being established, this provision will be updated when the operating entity is formally established.

Until then, these Terms are intended to be interpreted under generally applicable commercial principles, subject to any mandatory consumer-protection or other laws that apply to you.

Any dispute should first be raised with Vendlox so that the parties have a reasonable opportunity to resolve it informally.

Upon formal registration, Vendlox will update this section to identify the applicable governing law, jurisdiction, and dispute-resolution procedure.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

28. No Waiver

A failure by Vendlox to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

29. Entire Agreement

These Terms, together with policies and additional terms expressly incorporated into them, constitute the agreement between you and Vendlox regarding the Services and supersede prior agreements relating to the same subject matter, except where otherwise stated.

30. Contact Us

For questions regarding these Terms, contact:

Vendlox

Website: https://vendlox.com

Email: support@vendlox.com

Last Updated: September 17, 2026